Privacy Policy

ZeroFA (the "Service") is provided and operated by WEIMENGYUN NETWORK TECHNOLOGY (HONG KONG) CO., LIMITED, registered at RM 701.UNIT108B.7/F. TWR BNEW MANDARINPLAZA14 SCIENCEMUSEUM RD TSIM SHATSUIHONG KONG. We value your privacy and the security of your personal information.

This Policy explains how we collect, use, retain, share, and protect information when you use our website, console, APIs, and related services, and how you may contact us and exercise your rights.

1. Information We Collect

• Account information, such as email, phone number, username, display name, sign-in, and verification information.
• Service inputs and outputs, such as text, images, audio, video, and model results processed through the APIs.
• Usage and billing information, such as API key digests, timestamps, models, usage, status, orders, and payment status.
• Device and log information, such as IP address, browser, device, access records, error logs, and security events.
• Other information you voluntarily provide, such as support requests, feedback, and refund materials.

2. How We Use Information

• To create and manage accounts and provide authentication, API access, billing, payment, and customer support.
• To send requests to the upstream model you select or that the system routes to, and return results to you.
• To protect accounts, keys, and systems and detect fraud, abuse, attacks, and policy violations.
• To analyze and improve service quality, reliability, performance, and user experience.
• To meet applicable compliance obligations and handle complaints, disputes, and rights requests.

3. Sharing and Third-Party Services

To fulfill API requests or provide payment, storage, communications, identity verification, and similar functions, we may transfer relevant information to upstream model providers and service providers as necessary. We do not provide personal information to third parties for the purpose of selling it.

4. Retention and Security

We retain information for as long as needed to provide the Service, protect security, handle disputes, and meet necessary obligations. We use reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, alteration, or loss.

5. Your Choices and Rights

You may update account details, manage API keys, stop using the Service, or contact us with reasonable requests to access, correct, or delete personal information. We may verify your identity before processing a request.

6. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, protect security, and analyze use of the Service. You may manage them in your browser, but disabling them may affect certain features.

7. Policy Updates

We may update this Policy as the Service changes and will show the latest update date on this page. Material changes will be communicated through reasonable means.